Payment, Cancellations & No-Shows

Some reservations, experiences, and private dining packages may require a card guarantee or deposit. Where a cancellation deadline applies, it will be shown at the time of booking. Late cancellations and no-shows may incur the stated fee. Final bills must be settled at the end of service unless different terms have been agreed in writing. This template should be reviewed for your final deposit and cancellation rules before publication.

Deposits and Card Guarantees

Most reservations are held against a valid card without a charge being taken. Suites, the penthouse, private dining, and stays beyond seven nights may require a deposit, which is stated clearly before you confirm. Deposits are applied to your final bill rather than held separately, and are refunded in full where a cancellation falls inside the flexible window.

Flexible and Saver Rates

Our flexible rate can be changed or cancelled without charge until 6:00 PM local time two days before the arrival date. Our saver rate is cheaper and non-refundable from the moment it is confirmed. Both are shown in full before you press confirm, and the deadline appears on your confirmation as a date and a time rather than as a duration.

How to Cancel or Amend

Cancel or amend by replying to your confirmation email, calling the front desk, or using the link on the confirmation. We always send written acknowledgement; if you do not receive one within a few hours, assume the change has not been made and contact us. Bookings made through a third party must be changed through that third party.

No-Shows and Early Departure

Where a guest does not arrive and has not cancelled by the deadline, we charge the first night at the booked rate and release the remainder of the reservation. If you leave earlier than booked on a flexible rate, we charge only the nights you have stayed plus one. On a saver rate, the full booked stay remains payable.

Settling the Bill

Final bills are settled on departure unless different terms have been agreed in writing. We accept major credit and debit cards, and bank transfer for accounts arranged in advance. We do not accept cash above the limit set by local regulation. An itemised invoice is emailed within twenty-four hours of checkout.

Refunds and Disputed Charges

Approved refunds are returned to the original payment method and usually appear within five to ten working days, depending on your bank. If you believe a charge is wrong, contact us before raising a dispute with your card issuer. Almost every case is resolved the same day, and a chargeback takes considerably longer for everyone involved.