Solace Health Partners
Mike Jennings
ceo
How Solace Health Partners reduced billing errors by 32% and created more efficient financial operations with Alda
about
Solace Health Partners is a growing healthcare organization providing clinical and specialist services across multiple locations.
As patient volumes increased, manual billing processes created more administrative work for finance and operational teams. Solace needed to improve accuracy and efficiency while maintaining the controls required in a complex healthcare environment.
industry
Healthcare
year
challenge
Manual processes were creating errors and delays
Patient intake, billing information, approvals, and financial records passed through several teams before invoices could be processed.
Manual data entry and inconsistent workflows increased the risk of errors, delayed payments, and created additional administrative work for both finance and healthcare staff.
The organization needed to simplify these processes without compromising financial oversight or compliance requirements.
solution
Building a more reliable financial workflow
Alda reviewed the full process from patient intake through billing and payment to identify where manual steps were creating unnecessary delays and errors.
A more structured financial workflow was introduced to improve accuracy, strengthen controls, and reduce repetitive administrative work.
Financial Operations
Simplified the flow of financial information between administrative, clinical, and finance teams.
Process Automation
Reduced repetitive manual steps and introduced validation at critical points in the billing process.
Payment Optimization
Improved billing and payment workflows to reduce delays and create a more consistent payment cycle.
Financial Controls
Introduced clearer validation and approval processes to improve accuracy and financial oversight.
Results
Fewer errors. Faster billing. More time for what matters.
Solace reduced billing errors by 32% and accelerated billing processes by 41% after implementing the new financial workflow.
Administrative teams spent less time correcting information and resolving billing issues, while finance gained a more reliable view of outstanding payments and financial activity.
The improvements also freed teams to spend more time supporting patients and day-to-day healthcare operations.
Luke Rassel
CFO, Solace Health Partners
Michael Carter
Managing Partner, Foster Consulting
Sarah Mitchell
Founder, BrightScale Marketing
Emma Richardson
Head of Growth, NovaTech
Ryan Walker
Founder, ScaleFlow
Hanna Gilardo
CEO, Lima Group
Alda feels like an extension of our finance team. They understand our business, move quickly, and consistently help us make smarter financial decisions.
They took the time to understand how our business actually works before recommending anything. The result was a much more efficient financial operation that continues to support us as we grow.
Working with Alda completely changed how we approach budgeting and forecasting. We now have better visibility, clearer processes, and far fewer surprises at the end of each month.
What impressed us most was how practical the entire process was. Alda helped us remove unnecessary complexity and implement improvements without disrupting our day-to-day operations.
Alda feels less like an external consultant and more like an extension of our finance team. They understand our priorities, challenge our thinking, and consistently help us make better decisions.
We came to Alda looking for better control over our finances and ended up with a much stronger foundation for growth. The difference in visibility and efficiency has been significant.
Strong businesses are built on strong financial foundations. Our role is to give you the clarity, control, and confidence to make better decisions today, and build for what comes next.
